Mattress storein Shreveport, LA

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Sleep King - Where the Prices Are a Sweet Dream!

There are a lot of mattress companies in South Carolina that claim to have the perfect mattress for everyone. At Sleep King, we believe that every person is different and has different needs when it comes to their mattress. That's why our mattress store in Shreveport, LA, has a wide variety of beds and brands to choose from. That way, you can find the right mattress for your body and get the very best sleep quality possible.

As a family-owned and operated mattress store with more than 40 years of experience in the sleep industry, we know a thing or two about comfortable mattresses. Shreveport residents choose Sleep King because we provide our customers with a personalized shopping experience. When you walk through our showroom doors, we want you to feel comfortable - both on our mattresses and with our store associates. At Sleep King, you won't ever have to worry about pushy salespeople and limited selection. Instead, you will discover that we encourage you to take your time as you search for your next bed. Sleep is incredibly important, and by proxy, finding the right mattress for your body type is too.

When you visit our showroom in Shreveport, know that we are a full-service store with mattress experts ready to help. From questions about mattresses and their warranties to financing and mattress delivery, there's no question we haven't heard before.

We carry some of the most popular brands in America, and unlike other mattress stores in Shreveport, offer them at the lowest prices around, guaranteed. There's a reason why we were voted your #1 mattress store in the Lowcountry - because we truly care about our customers and their quality of sleep!

Looking for discounts? Need to buy your mattress on a strict budget? We've got you covered at our new mattress clearance center in Shreveport, where we have more than 50 models on display at 50-80% off retail value. Don't forget to ask us about our flexible financing options, where no credit is needed to make a purchase. Paying cash? We'll knock 5% off your bill!

As if that weren't enough reason to visit, remember that we provide free delivery, setup, and removal of your old mattress for FREE when you make a purchase at Sleep king.

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Some services and products are only available for local residents. Please contact SleepKing for details
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Why Choose Our Mattress
Store in Shreveport, LA?

Our business model is simple - give customers quality beds from national brands at amazing prices, coupled with unmatched customer service. We know that your sleep is essential but also understand that normal folks aren't made of money. You need a solution that isn't going to break the bank, which is why we offer up to 75% off our products.

Mattress Store Shreveport, LA

When we say we have a bed for every budget, we're serious.
A few of our mix and match deals include:

Sets Prize
Twin Mattress Sets Beginning at $169.00
Full Mattress Sets Beginning at $199.00
Queen Mattress Sets Beginning at $229.00
King Mattress Sets Beginning at $449.00

Of course, a mattress would be incomplete without a headboard, footboard, and rails. For queen mattresses, those items combined are only $199. At our mattress store, we pledge to beat any competitor's price on similar product specs - guaranteed! Here are just a few of the benefits of shopping at Mattress King

  • *FREE* Bed Frame for Your New Bed*
  • *FREE* Same-Day Local Mattress Delivery to Your Home*
  • *FREE* Set-Up & Removal of Old Mattress from Your Home*
  • *FREE* Mattress Pad Included with New Mattress*
  • Rest Easy with Our 60-Day Comfort Guarantee
  • We Have the Best Selection of Mattresses in Shreveport with Five National Vendors
  • On-Time Delivery
  • Best Warranties in the Industry
  • Sleep King Will Beat Anyone's Advertise Price by $50*(on purchases $299 and above)
  • 0% Financing for 48 Months (APR, With Approved Credit)
  • *See Store for Additional Details
Our Selection of National Mattress Brands

Our Selection of
National Mattress
Brands

At Sleep King, we carry the largest selection of high-quality national brand mattresses in Shreveport.

Mattress Store Shreveport, LA
Mattress Store Shreveport, LA

Sleep King MLILY Mattresses

Often considered the best mattress brand in the world, innovation sets MLILY mattresses apart from others. Our customers love MLILY mattresses because they are expertly built through decades of research and rigorous testing. The folks at MLILY are committed to precision, meaning every detail of product detail they push is geared towards the ultimate satisfaction and comfort.

Mattress Store Shreveport, LA

Sleep Restonic Mattresses

Restonic Mattresses: Restonic line of mattresses are multi-layered beds with cooling foam technology that adds resilience, support, and temperature control. The result is a cool, comfy sleep that leaves you refreshed and ready to attack the day.

Mattress Store Shreveport, LA

Sleep King Comfort Sleep Mattresses

Every mattress in the Comfort Sleep lineup has a great combo of support and comfort, making for a restful night's sleep. With heavy-gauge coils and high-performance materials, these mattresses are durable and built to last. Be sure to try one of these mattresses out in our showroom - our customers love the pocketed coils and minimal motion transfer.

Mattress Store Shreveport, LA

Sleep King Golden Mattresses

The Golden brand is lesser known than some, like Tempurpedic. Still, it is a quality product with many foam and non-foam options that we think you'll love. Choose from standard memory foam, hybrid, and innerspring options while visiting our showroom in Shreveport.

Tips on Choosing the Best Bed

There's much more to choosing a good bed than how you think it will look in your bedroom. There's plenty to think about, from innerspring options to memory foam and even hybrid mattresses. At Sleep King, our priority is our customers. We pride ourselves on excellent customer service. We want to do right by you, which why we want to be sure you find the perfect bed when you visit our mattress store in Shreveport, LA. To help you get started, here are a few tips on choosing the best bed for your sleep needs.

Visit a Showroom

Visit a Showroom

This tip might seem like a no-brainer to some, but it's important that you visit a showroom so that you can lay on different beds to get a feel for what you like. At Mattress King, you will have the chance to explore different styles, designs, and shapes, and mattress materials. Finding a bed online at a price you can afford is great, but you should lie on the bed first, not just look at it on a screen.

Mattress Store Shreveport, LA
Determine Budget

Determine Budget

Here's a surprising fact: just because a mattress costs more money, it doesn't mean it's going to be a better bed. Sure, more expensive beds might have newer technologies and materials, but not everyone has the budget to walk into a mattress store in Shreveport and spend $3,000. Figure out what price range you're comfortable paying and look at the best options for your bottom line.

Mattress Store Shreveport, LA
Consider Bedroom Size

Consider Bedroom Size

Before you swing by our showroom and start trying out beds, it might be a good idea to measure the space where your new mattress will go. If your bedroom is on the small side, a king-sized bed might be too big. Similarly, a small bed in a huge room might make for strange aesthetics. Aim for a reasonable amount of room around your bed - enough where you can walk around comfortably. As mentioned above, get specific measurements of the area you plan to use. That way, you have peace of mind knowing your new mattress will fit in your bedroom.

Mattress Store Shreveport, LA
Consider Bedroom Size

Choose a Mattress Material

This tip often comes down to personal preference. It will take a little bit of trial and error to figure out which material works best for your back - innerspring, memory foam, or latex. While your friend's and family's opinions matter, keep in mind that their mattress choice was subjective. What works for them won't necessarily work for you.

Need a quick refresher on different mattress materials? Here's a quick overview
Mattress Store Shreveport, LA

Innerspring

Also called coil mattresses, innerspring beds are probably the most well-known on this short list. Innerspring mattresses are often more affordable than their latex and memory foam counterparts. These beds are ideal for people who want a lot of support and a cooler night's sleep.

Latex

This material is known for its great cooling properties and overall comfort. With latex, there are no strange off-gassing odors like you sometimes get with memory foam. Latex mattresses are ideal for people who want a responsive, bouncy feel and may have problems sleeping hot.

Memory Foam

First developed by NASA in the 70s, memory foam is probably the most popular material in the modern mattress market. Memory foam conforms to every inch of your body, giving you maximum comfort and support. Memory foam is also know for its anti-motion properties. Memory foam can be a great choice if you tend to toss and turn at night and sleep with a partner who wakes up when you do. Memory foam mattresses are ideal for people who need pressure relief, good support, and refreshing comfort.

Think About Your Back

Think About Your Back

If you have a bad back, it's crucial that you find a mattress with proper support. Slat and spring beds often offer plenty of support, but latex and memory foam options have come a long way. If you want memory foam or latex but find the support to be subpar, consider an adjustable base instead of a normal platform. That way, you can always sleep in a comfortable position that benefits your back.

Mattress Store Shreveport, LA

Your Premier Furniture Store
Shreveport, LA

You read that right! Sleep King is the first choice for quality beds in Shreveport, but we also have a huge selection of furniture for your home. If you're looking for a one-stop-shop for mattresses and furniture alike, you have come to the right place. If you're shopping for a new mattress at the best price possible, why not throw in a bedroom suite at an amazing price too?

A few common furniture items that our customers love to add
to their mattress purchase include:
Mattress Store Shreveport, LA

Living Room Sets - from traditional-style suites with classic textures to modern sets with attractive upholstery, we will help you find the best living room set for your home.

Bedroom Suites - our bedroom suites range from contemporary to classic and come in a variety of colors and styles to compliment your new mattress purchase.

Daybeds - from English-style daybeds available in espresso and cherry colors to multi-purpose beds with pull-out trundles, our selection of daybeds is unbeatable.

Futons - if you have younger children, they will love our futons. Who are we kidding? Adults do too! Futons are incredibly useful in small spaces and convert into comfy-cozy beds perfect for kids of all ages.

Bunkbeds - bunkbeds are another great option to consider if you have kids. Whether you have a classic-style home or an apartment, we have a style that fits you.

At Sleep King, we are proud to have the lowest prices in the Lowcountry

If you like what you see but don't have time to visit our mattress store in Shreveport, don't worry. Our online store is bursting with new items and deals every day. From mattresses and bedding to furniture sets and special sale items, Mattress King has got it all. With the highest quality mattresses, the best prices in Shreveport, a giant showroom with all the options, and a full team of helpful sales associates, you won't ever need to find another mattress and furniture store again!

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Latest News in Shreveport, LA

Shreveport councilman to propose pause on school zone speed camera program; residents displeased about speeding tickets

SHREVEPORT, La. (KSLA) - Shreveport City Councilman Jim Taliaferro says he plans on proposing a pause on the controversial school zone speed camera program.Hundreds of complaints have been made to KSLA about the cameras reportedly issuing erroneous tickets. The Shreveport City Council will meet Tuesday, Feb. 28 at 3 p.m. for an administrative meeting.Many have also complained about the $50 fee that must be paid to Blue Line Solutions, the Tennessee company that operates the cameras, to dispute a ticket.The ...

SHREVEPORT, La. (KSLA) - Shreveport City Councilman Jim Taliaferro says he plans on proposing a pause on the controversial school zone speed camera program.

Hundreds of complaints have been made to KSLA about the cameras reportedly issuing erroneous tickets. The Shreveport City Council will meet Tuesday, Feb. 28 at 3 p.m. for an administrative meeting.

Many have also complained about the $50 fee that must be paid to Blue Line Solutions, the Tennessee company that operates the cameras, to dispute a ticket.

The cameras were first installed in some school zones across Shreveport at the start of the 2022-23 school year. Not long after they were put up, many people reached out to KSLA claiming they’d been ticketed outside of posted school zone times, when the lights weren’t flashing in the school zones, and even on weekends and holidays when school was not in session. The cameras automatically issue tickets to those speeding in school zones, however, some say the cameras do not work well and have been issuing tickets to the wrong cars.

Speeding tickets in school zones, during times when the driver wasn’t even speeding is an issue many Shreveport residents say they’re facing.

Longtime Shreveport resident Willie Dobin says he’s lived in the area for over 30 years and never received a speeding ticket on Jewella Avenue until the cameras were installed. He’s received two speeding tickets from the cameras and believes they aren’t accurate.

“We don’t have hard earned money to just pay you because you decide to put a camera up in an area that’s going to issue out tickets to poor people. I think it’s unfair. I think it’s wrong,” Dobin said.

[RELATED>>> SPD says speeding down thanks to school zone cameras]

Edith Nelson, another Shreveport resident says she frequents the school zone on Jewella Avenue because she picks up here children from school each day. She’s received over 20 tickets from this school zone, ranging from $50 to $150 dollars per ticket. She says she never speeds through the area.

“I come through this area and still get a ticket; I don’t know if it’s this or this. I just know I’m getting a picture of my car in the mail,” Nelson said.

Nelson says she even gets tickets in this school zone on the weekends when school isn’t even in session.

“So, if you’re clocking me for going 42 on Jewella on a Sunday in this school zone, do you think that it’s because the camera thinks school is in session?”

As Taliaferro heard complaints from residence, he wants to pause all school zone speeding tickets until the city can reassess each camera.

Copyright 2023 KSLA. All rights reserved.

Company plans to build toll bridge across Red River, seeks approval of permits

SHREVEPORT, La. (KSLA) — An Alabama-based infrastructure company that’s planning to build a privately funded toll bridge connecting Bossier and Caddo parishes is seeking approval of its required permits from the U.S. Army Corps of Engineers and the U.S. Coast Guard.Back in 2022, the parishes approved and executed cooperative endeavor agreements with the company, Tim James Inc., allowing the development and construction of its tollway in the southern part of the parishes. The bridge will connect Shreveport and Bossier City ...

SHREVEPORT, La. (KSLA) — An Alabama-based infrastructure company that’s planning to build a privately funded toll bridge connecting Bossier and Caddo parishes is seeking approval of its required permits from the U.S. Army Corps of Engineers and the U.S. Coast Guard.

Back in 2022, the parishes approved and executed cooperative endeavor agreements with the company, Tim James Inc., allowing the development and construction of its tollway in the southern part of the parishes. The bridge will connect Shreveport and Bossier City over the Red River.

The company plans to build about eight miles of infrastructure that should alleviate traffic issues on both sides of the river. This will include stretches of new, free roads and will not replace any free roads or bridges in the parishes.

“The Red River Express is an eight-mile roadway that will be constructed in south Caddo Parish and south Bossier Parish,” project spokesman William Bradford said.

Red River Express will run between somewhere along Flournoy Lucas Road in Shreveport and some point along US 71 in Bossier City.

PREVIOUS COVERAGE>>> Developer seeks approval of toll bridge connecting Bossier, Caddo parishes

Tim James Inc. is trying to obtain the required permits for the bridge and roadway. KSA Engineers Inc. and Evans-Graves Engineers Inc. have been hired to guide the construction company through this process.

Tim James, Inc. is trying to obtain the required permits for the bridge and roadway.

“We are confident that we will be awarded our permits and that we will begin construction in 2024,” Tim James Sr. said. “[W]e will work hand in glove with each parish, the LaDOTD, other governmental agencies and stakeholders during the design, development and construction of this project.”

Those involved with the project believe the bridge will be impactful.

“South Bossier and South Caddo Parish are the fastest-growing economic corridors in our community,” Bradford said. “This has a major impact on the accessibility of the port, which is a huge economic driver of the community.

“We think this will have a massive impact on our position as a distribution hub for the nation,” the attorney continued. “It also connects the south sides of Caddo and Bossier parishes for headways and roadway times. It helps drive times. It helps alleviate traffic. We know that south Bossier has some major traffic concerns and are encumbered by those traffic concerns in their growth model.”

Many viewers of KSLA News 12 reached out to us on social media, saying they are upset at the idea of using taxpayer dollars to fund the bridge. But project leaders say that’s not the case.

“We are not taking dollars from the taxpayer. This is a private loan. In any scenario, this will be a privately funded project,” Bradford explained. “The developer will take (out) a loan and repay with interest to whomever the lender is. In no instance will we require a taxpayer to use our bridge, nor will we require a taxpayer to fund this bridge directly.”

Through private funding, the bridge will cost up to $100 million.

If you choose to use the tollway, you’ll have to pay at least $2 per vehicle. The heavier the vehicle, the higher the fee.

But leaders wanted to stress, using the Red River Express is still your choice.

“We don’t replace Jimmie Davis Bridge. We don’t replace Texas Street bridge. You can still use those routes if you choose,” Bradford said. “We believe that the customer will see that the saving in time and the quality of the roadway will be a benefit such that they use our route and the project will be successful.”

Construction of the toll bridge hopefully will start next year, he added.

Copyright 2023 KSLA. All rights reserved.

How Lonely Are We in Shreveport-Bossier City, LA?

This past Sunday I really, really meant to get up, get ready and go to church and in hindsight, as a single woman who lives alone, that would have been the best thing for me, but I didn't. Let me explain why that's important.I'm a 'partner' at the Simple Church and the series we're in now is called 'partners' and it's all about the importance of human connection. This week's specific service was about finding happiness and that it's not found in any kind of academic or business success or in fame and fortune. It's found in connecting ...

This past Sunday I really, really meant to get up, get ready and go to church and in hindsight, as a single woman who lives alone, that would have been the best thing for me, but I didn't. Let me explain why that's important.

I'm a 'partner' at the Simple Church and the series we're in now is called 'partners' and it's all about the importance of human connection. This week's specific service was about finding happiness and that it's not found in any kind of academic or business success or in fame and fortune. It's found in connecting with people. That's why I should I have gotten my tail out of bed and gotten ready and hauled myself to church instead of streaming it from home in bed, alone. Keyword = alone.

Justin Haigler, our pastor at Simple Church, shared some shocking stats from an 85-year-long study from Havard regarding happiness. The end result was that they found that 'positive relationships keep us happier, healthier, and help us live longer. Period.' That's pretty concise if you ask me. He went on to share some more information regarding loneliness, especially in the wake of the pandemic during which a lot of people became more isolated than ever before. Click here for the infographic regarding 'Depression Statistics Everyone Should Know.'

Sadly, 61% of Americans reported feeling lonely in another recent study he sourced... that's up 7% from the previous year. Clearly, this is an issue that needs addressing. FYI, if you're wondering exactly who Gen Z is, they're the folks born in the mid-'90s through the early 2010s.

Statista

Disturbing, isn't it? As a single who lives alone and someone who did so through the majority of the pandemic, I can tell you, yes, I understand what it is to be lonely. If you ever feel like you need to talk and don't feel like you have anyone to talk to, call 988 or you can text "START" to 741-741 and a live, trained specialist will respond back to you. I also invite you to join us at Simple Church. It can be hard, I get it, I really do, but don't give up! YOU ARE WORTH IT!

Enjoy Mardi Gras in New Orleans From Your Couch in Shreveport, LA

This weekend is one huge Mardi Gras celebration all across the state of Louisiana. Want to see the parades in New Orleans but don't want to make the drive? We've got you covered! This is your chance to watch all of the biggest Mardi Gras parades New Orleans has to offer via live stream!So, if you'd like to enjoy your hurricane while relaxing on your couch from the comfort of your own home, you can! I don't know about you, but I don't know if I could handle a Bourbon Street crowd during Mardi Gras anymore. Just thinking about the soupy...

This weekend is one huge Mardi Gras celebration all across the state of Louisiana. Want to see the parades in New Orleans but don't want to make the drive? We've got you covered! This is your chance to watch all of the biggest Mardi Gras parades New Orleans has to offer via live stream!

So, if you'd like to enjoy your hurricane while relaxing on your couch from the comfort of your own home, you can! I don't know about you, but I don't know if I could handle a Bourbon Street crowd during Mardi Gras anymore. Just thinking about the soupy swamp coating the ground in the French Quarter makes me cringe. Don't get me wrong, I love Mardi Gras, I just like it a little cleaner these days;)

See the complete 2023 Mardi Gras Calendar of Events for NWLA

Here's the schedule of parades in New Orleans through Fat Tuesday. Click here for the NOLA.com parade cam so you don't miss a minute of the action!

French QuarterKrewe of Bosom Buddies 11:30 amUptown New OrleansKrewe of Hermes 5:30 pmKrewe d'Etat 6:30 pmKrewe of Morpheus 7:00 pmSlidellKrewe of Selene 6:30 pm

This cam is perfect for people watching on Bourbon Street

Uptown New OrleansKrewe of Iris 11:00 amKrewe of Tucks 12:00 pmWestbankKrewe of NOMTOC 10:45 amMid-CityKrewe of Endymion 4:00 pmBushKrewe of Bush 9:00 amKennerKrewe of Isis 6:00 pm

MetairieKrewe of Athena 5:00 pmKrewe of AtlasUptown New OrleansKrewe of Okeanos 11:00 amKrewe of Mid-CityKrewe of Thoth 12:00 pmKrewe of Bacchus 5:15 pm

MetairieKrewe of Centurions 6:30 pmUptown New OrleansKrewe of Proteus 5:15 pmKrewe of Orpheus 6:00 pm

MetairieKrewe of Elks JeffersonKrewe of JeffersonKrewe of Argus 12:00 pmUptown New OrleansKrewe of Zulu 8:00 amKrewe of Rex 10:30 amKrewe of Elks OrleansKrewe of Crescent CityCovingtonCarnival in Covington 10:00 amFolsomKrewe of Folsom 2:00 pm

Shreveport native, child. makes her mark in L.A.

LOS ANGELES - Meet child. Her journey in Los Angeles started three years ago, but before she was an artist and video director, child., she was lovingly called 'child' by her family back home in Shreveport.“People who know me back home, I play ball, I am a basketball player,” said child., but she’s so much more than that.She’s a self-proclaimed, free bird. Flying around without a set plan, believing that God has a bigger plan for her to land on.“I remember graduating from Byrd and everyone kn...

LOS ANGELES - Meet child. Her journey in Los Angeles started three years ago, but before she was an artist and video director, child., she was lovingly called 'child' by her family back home in Shreveport.

“People who know me back home, I play ball, I am a basketball player,” said child., but she’s so much more than that.

She’s a self-proclaimed, free bird. Flying around without a set plan, believing that God has a bigger plan for her to land on.

“I remember graduating from Byrd and everyone knowing what college they were going to and I was like ‘I don’t know, nor do I care, like, wherever God brings me or wherever life brings me is where I’m going to go,” child. said.

child., failed her first year in college and didn’t know what she wanted to do. She worked odd jobs here and there, and her parents made her go to Southern University Shreveport Louisiana where she had a professor that helped shape her future.

“One of the professors was like you should go to Clark Atlanta," said child. "And that's how I got to Clark Atlanta, which is where I learned and understood that you could get paid for your ideas.”

Though she understood the concept of getting paid for her own creative ideas, the pay didn’t come until further down the road. “A lot of broke nights, a lot of let’s figure it out,” said child.

And figure it out she did, she began taking tour photos of artists thanks to a chance introduction through her best friend's job at Def Jam Records.

“I remember one day Abu and Akon basically was like go grab my camera and record me," said child. "I didn’t know what the heck I was doing, they gave me the camera, I think it was a Canon Mark II or something, they gave me the camera and I went and filmed them at an event and that’s how it happened, that’s how I got introduced to film making.”

In 2018 child. moved to California where she began her career. She is completely anonymous in the industry, meaning you won't see this Shreveport native's name in any credits or headlines, hence the name child. and the facemask.

"I wanted to choose a name that represents me as a whole and I feel like when you are a child you are innocent, you have this whole outlook of life of what life could be or should be before the world kind of takes that or taints that so I always want to create from an honest child presence,” said child.

This year has already started off on a high note for her as a Grammy nominee for her music video with Doja Cat. Now, she's moving forward taking her own advice, allowing herself to feel all sorts of emotions, and opening up to share her story to serve as representation for other young girls and boys, especially her community back home in Shreveport.

Recently, the Shreveport City Council passed a resolution honoring child. for her accomplishments.

(The Center Square) — The Louisiana Department of Children and Family Services' error rate for processing federal food assistance jumped dramatically in recent years, particularly for cases that were denied, suspended or terminated.

Louisiana Legislative Auditor Mike Waguespack issued a report on how DCFS administers Supplemental Nutrition Assistance Program benefits in response to House Resolution 248 from the 2022 regular session, which requested an efficiency audit.

In addition to the high error rates, auditors found an increase in complaints in 2022, as well as longer wait times for DCFS' Customer Service Call Center over the last 14 months.

The report shows that the vast majority of SNAP cases closed by the department were not for income eligibility reasons, but rather non-financial procedural reasons.

"During federal fiscal years 2018 through 2022, 1,202,816 (81.1%) of 1,482,998 SNAP cases that closed were closed for non-financial procedural reasons, and from January 2019 through February 2020, 61,628 (59.5%) of 103,510 cases closed were churned, meaning they were re-opened within 90 days of closure," auditors wrote.

The churn came as DCFS errors increased significantly between 2018 and 2022.

"The percent of active SNAP cases reviewed for (quality control) that had errors rose from 4.4% in federal fiscal year 2018 to 44.9% in 2022, while the percent of negative SNAP cases reviewed for (quality control) and had errors increased from 33.2% to 59.8%," according to the report.

Active cases refers to households participating in SNAP, while the negative cases involves those denied, suspended, or terminated.

Auditors also noted that while DCFS has a process to track complaints about SNAP, missing data means it's difficult to follow trends on whether complaints are valid or resolved.

"For example, while there is a field for inputting if a complaint is valid or invalid, 760 (35.4%) of 2,146 complaint records were blank in this field," according to the LLA report. "During federal fiscal years 2018 through 2022, there were an average of 846,525 SNAP participants each year and during that time, DCFS received at least 2,146 complaints."

A breakdown of the complaints shows 644 in 2018, before declining to a low of 167 in 2020. The complaints then increased to 749 in 2022.

The final finding of the report focuses on the contractual obligations for DCFS' Customer Service Call Center vendor. The DCFS contract calls for the average speed to answer calls not to exceed six minutes, but auditors found times were longer in seven of 14 months reviewed.

"The average speed ranged from a high of 50 minutes and 49 seconds in September 2021 to a low of nine seconds in October 2022," the report read.

DCFS Secretary Terri Ricks responded to the LLA report in a letter to Waguespack on Feb. 17 that concurred with the findings and outlined what DCFS is doing to resolve them.

DCFS sent a corrective action memo to staff on entering complaints into the tracking system, and vowed to follow through with each complaint through resolution with staff assigned to each complaint. Monthly reports on the complaints will also be reviewed by the customer relations manager on a quarterly basis, and will be shared with regional administrators and directors to identify trends or training opportunities, Ricks wrote.

In addition, Ricks vowed DCFS' client services manager will hold weekly meetings with the call center vendor to hold them to contract requirements, and to withhold partial payment if it doesn't resolve issues within a month.

"If the deficiency is not corrected within the 30 days of the corrective action period, the CSC vendor will receive a reduction of 5% of each month's invoice up to 20%, beginning the first month of the corrective action period," Ricks wrote.

For subsequent issues, DCFS will impose the reduction without the 30 day corrective action period.

Ricks also promised to use call data to identify peak times for staffing, as well as employees who may not be conducting proper interviews.

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